FAQ

SHIPPING ULTRADYNAMICO

WILL PROCESS YOUR ONLINE ORDER WITHIN 24-36 HOURS GIVEN ALL ITEMS ARE IN STOCK. WE STRIVE TO KEEP OUR WEBSITE’S INVENTORY UPDATED AT ALL TIMES, BUT ITEM AVAILABILITY IS NOT GUARANTEED. IF AN ITEM IS SOLD OUT, YOU WILL BE NOTIFIED VIA EMAIL OR TELEPHONE. ORDERS WITH SOLD OUT ITEMS WILL BE REFUNDED, OR THE AMOUNT OF THAT ITEM WILL BE CREDITED BACK TO THE ORIGINAL CARD, AND THE ORDER WILL BE SENT PARTIALLY FULFILLED, PER THE CUSTOMER’S WISHES. ORDERS ARE SHIPPED VIA USPS, UPS OR DHL EXPRESS. PLEASE BE SURE YOUR DELIVERY ADDRESS IS SECURE - ULTRADYNAMICO IS NOT RESPONSIBLE FOR PACKAGES AFTER THEY ARE DELIVERED TO THE REQUESTED ADDRESS. EXPEDITED ORDERS RECEIVED AFTER 1PM PST WILL SHIP THE FOLLOWING DAY. OVERNIGHT ORDERS RECEIVED BEFORE 1PM FRIDAY WILL NOT ARRIVE UNTIL MONDAY.

RETURNS 

WE HOPE YOU LOVE YOUR PURCHASE FROM ULTRADYNAMICO, HOWEVER, IF YOU ARE NOT SATISFIED PLEASE EMAIL HELLO@ULTRADYNAMICO.COM AND WE WILL SEND YOU RETURN / REFUND INSTRUCTIONS. PLEASE DO NOT MAIL ANY ITEMS BEFORE CONTACTING US.

ITEMS PURCHASED FROM ULTRADYNAMICO MAY BE RETURNED FOR REFUND ONLY WITHIN 14 DAYS OF RECEIPT OF ITEMS PROVIDED THEY ARE IN THEIR ORIGINAL CONDITION AND UNUSED. 

ALL DISCOUNTED ITEMS ARE FINAL SALE - THEY MAY NOT BE RETURNED.

ALL SHIPPING FEES ARE NON-REFUNDABLE UNLESS PRODUCT IS DETERMINED TO BE DEFECTIVE OR DAMAGED. WE RECOMMEND MAILING YOUR RETURN WITH TRACKING AND INSURING THE PACKAGE.

RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. ULTRADYNAMICO DOES NOT SUPPLY RETURN LABLES OR COVER RETURN COSTS.

ULTRADYNAMICO IS NOT RESPONSIBLE IF THE RETURNED PACKAGE IS LOST OR THE ITEM DAMAGED IN THE MAIL.

IF YOUR ORDER IS DAMAGED, PLEASE KEEP ALL ORIGINAL PACKAGING AND CONTACT US RIGHT AWAY. 

ANY DAMAGE TO A RECEIVED SHIPMENT MUST BE REPORTED UPON RECEIPT.

NO DAMAGE CLAIMS WILL BE ACCEPTED AFTER 7 DAYS PAST DELIVERY. 

INTERNATIONAL SHIPPING

ULTRADYNAMICO SHIPS INTERNATIONALLY TO CANADA, EUROPE, AUSTRALIA, NEW ZEALAND AND JAPAN AND VARIOUS OTHER FARAWAY PLACES.  IF YOUR INTERNATIONAL ADDRESS ISN’T ACCEPTED AT CHECKOUT IT’S PROBABLY BECAUSE WE DON’T TYPICALLY SHIP TO YOUR LOCATION BECAUSE IT’S TOO EXPENSIVE / RISKY, BUT IF YOU’D LIKE TO RECEIVE A SHIPPING QUOTE ANYWAY, PLEASE EMAIL HELLO@ULTRADYNAMICO.COM  WITH THE ITEMS AND QUANTITIES YOU’D LIKE TO PURCHASE AS WELL AS YOUR EXACT ADDRESS AND PHONE NUMBER.  

YOU WILL THEN RECEIVE A SHIPPING QUOTE AND A PAYMENT OPTION.  ONCE PAYMENT HAS BEEN MADE AND YOUR PACKAGE SHIPS YOU WILL RECEIVE AN EMAIL CONFIRMATION WHICH INCLUDES ALL PERTINENT TRACKING INFORMATION.  

PLEASE BE AWARE ALL INTERNATIONAL ORDERS OF THIS NATURE ARE SHIPPED VIA USPS INTERNATIONAL PRIORITY MAIL OR DHL EXPRESS AND GENERALLY TAKE 6-12 BUSINESS DAYS.  

ALL INTERNATIONAL SALES ARE FINAL- RETURNS ARE NOT ACCEPTED ON INTERNATIONAL SALES.  

ULTRADYNAMICO IS NOT RESPONSIBLE FOR IMPORT FEES, TAXES, VATS OR ANY OTHER CUSTOMS FEES SHOULD YOUR PACKAGE BE PROCESSED BY CUSTOMS. FEES CAN RANGE FROM 20% TO 40% OF THE ORDER TOTAL.  ALSO, BE AWARE IF CUSTOMS DOES PROCESS YOUR SHIPMENT YOU MAY EXPERIENCE DELAYS.  IF PACKAGES ARE REFUSED DUE TO UNEXPECTED CUSTOMS CHARGES YOU WILL BE CHARGED FOR OUTGOING AND INCOMING SHIPPING CHARGES AS WELL AS THE REFUSAL CHARGES.  UNFORTUNATELY WE HAVE NO CONTROL OVER THESE CHARGES OR DELAYS AND CANNOT PREDICT WHAT THEY MIGHT BE, AND THEREFORE SUGGEST YOU CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ADDITIONAL INFORMATION.  THANKS FOR YOUR UNDERSTANDING.

OUR PRIVACY STATEMENT 

WE NEITHER SELL NOR SHARE YOUR INFORMATION WITH OUTSIDE COMPANIES OR THIRD PARTIES. WHEN YOU PURCHASE FROM OUR ONLINE STORE, WE REQUEST YOUR NAME, BILLING AND SHIPPING ADDRESSES, PHONE NUMBER, EMAIL ADDRESS, AND CREDIT CARD INFORMATION. WE ASK THAT YOU PROVIDE THIS INFORMATION SO THAT WE CAN PROCESS AND SHIP YOUR ORDER. WE RESPECT YOUR PRIVACY BY NOT SELLING OR SHARING THIS INFORMATION. 

WE ENCOURAGE YOU TO SIGN-UP FOR OUR EMAIL LIST. OUR EMAIL NOTIFICATIONS PROVIDE YOU WITH NEW MERCHANDISE, AND OTHER NEWS FROM ULTRADYNAMICO  BUT DON’T WORRY – YOU HAVE THE FREEDOM TO ADD OR REMOVE YOUR NAME FROM OUR EMAIL LIST AT ANY TIME. ULTRADYNAMICO ONLY COLLECTS INFORMATION ON OUR CUSTOMERS FOR THE SOLE PURPOSE OF ORDER TRACKING AND KEEPING OF RECORDS & ORDERS PLACED ONLINE. THIS INFORMATION IS LIMITED TO CUSTOMER NAME, ADDRESS, EMAIL, AND TELEPHONE NUMBER. 

TERMS AND CONDITIONS 

IN USING THIS SITE YOU AGREE TO THE TERMS AND CONDITIONS OUTLINED ON THIS PAGE. PLEASE TAKE A MOMENT TO REVIEW THESE POLICIES, TERMS AND CONDITIONS. IN USING ULTRADYNAMICO.COM YOU ACCEPT THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS PLEASE DO NOT USE ULTRADYNAMICO.COM. THESE TERMS AND CONDITIONS MAY CHANGE AT ANY TIME. ULTRADYNAMICO RESERVES THE RIGHT TO UPDATE AND MAINTAIN THESE TERMS AND CONDITIONS WITHOUT PRIOR WRITTEN NOTICE. YOUR USAGE OF ULTRADYNAMICO.COM IS BOUND BY THE TERMS AND CONDITIONS OUTLINED WHEN YOU VISIT, WE THEREFORE ENCOURAGE YOU TO REVIEW THESE TERMS AND CONDITIONS EACH TIME YOU USE THIS SITE.